Life Cut Short In The Indian Call Centre
TO the Indian call centre, sink of depair and hopeless phone calls:
Researchers estimated that heart disease, strokes and diabetes would cost India more than £100 billion in lost productivity over the next 10 years.
Staff in call centres dealing with customers in Britain say they have been shocked at the ferocity of the verbal attacks they encounter.
Nidhi Aggarwal, 24, said she had never heard some of the insulting language used – including the word “Paki” as a term of abuse – before she began taking orders for a British catalogue company, which routes its customers’ calls to a Bangalore call centre.
“At first, I thought I’d get used to it, but it’s been a year now and it’s not getting easier,” she said.
“On its own, maybe I could cope with the abuse, but there’s also the stress of finishing calls in one minute and hardly having time for breaks.”
Miss Aggarwal, an English graduate, said she planned to quit, tired of wishing customers a good morning only to hear: “Oh, I’m through to India am I? Put me through to someone who can understand English, you f****** cow.”
The Indian call centre is the eight layer ofg hell. The ninth layer is the Dell Indian call centre…
Posted: 9th, January 2008 | In: Reviews Comment | TrackBack | Permalink
