Air Canada bumps young boy from overbooked flight
Someone give Macaulay Culkin a hose down and get John Hughes on the phone: Home Alone has a sequel. Cole Doyle, 10, was on his way to Costa Rica last month. Travelling with his family, Cole was looking forward to sun, sea and sloths. But he was prevented from boarding the Air Canada flight because the airline had oversold tickets and bumped him from the passenger list.
His family hadn’t already all passed though checkin in, leaving young Cole alone at Charlottetown Airport. They didn’t put him on another plane – the wrong flight! – causing him to accidentally fly to North Korea. (Call me John , I have ideas.) They drove to Montreal in an effort to connect with a flight there. But that flight was cancelled. So they drove to Halifax, Nova Scotia, where they stayed overnight in a hotel and caught a flight the following day.
(John, the movie is writing itself. And get Chevy Chase.)
Air Canada has apologised and offered the family a C$2,500 voucher (£1,495), which expires in one year. The airline also paid their expenses.
An Air Canada spokeswoman tells the Vancouver Sun: ‘We are currently following up to understand what went wrong and have apologised to Mr Doyle and his family as well as offered a very generous compensation to the family for their inconvenience.”
It’s not all that generous, though, is it? Cash would have been better.
Posted: 19th, April 2017 | In: Strange But True, The Consumer Comment | TrackBack | Permalink
